With ServerAdminz, you can authorize us to have a senior technician call your customer on your behalf for resolution of their high priority or complex issues. Speaking from our experience, most tickets that go wayward and result in bad review from your client on Internet Forums can be avoided very easily with a direct conversation
ServerAdminz privilege club is our way of expressing gratitude towards our Dedicated Customers. As a member they will get exclusive privileges and special offers as following. 1. Support is just a local call away: We will assign a dedicated online number to your team so that you can get in touch with your team using
Yes. You need to purchase Server Monitoring and Response Plan along with Shared Support Plans-Server/VPS/Node and Per-Ticket Plan if you need to add server monitoring service. But it is free with Dedicated Support Plan, Data Center Support Plan, Semi-Dedicated Support Plan and Dedicated Technical Staff Plan
You will need to purchase minimum 4 techs for covering 24/7/365. One tech will cover 8 hours a day, with 2 off days per week. We strongly recommend to purchase one additional backup tech for handling peak hours, critical situations and medical emergencies of your techs.
We support all card payments though the following payment gateways PayPal Bank/Wire Transfer (Most Preferred) 2CheckOut (Less Preferred) Customers holding plans above USD 1,000 are strongly recommended to use Bank/Wire Transfer inorder to avoid payment gateway charges
Our Support Department works 24 hours a day, 7 days a week and 365 days a year. We are available on all holidays.
You need to open a ticket at sales@serveradminz.com with your server details inorder to setup your account with us. Also quote your order reference number.
ServerAdminz has setup a highly secured infrastructure with the help of modern hardware and software applications which provides you a highly secured platform. Entry to ServerAdminz premises is restricted using biometric access control. Facility is under video surveillance 24×7. Moreover the client information are stored in the internal KB server which can be accessed only
No, there are no hidden charges or term contracts. You can either continue or cancel after first month itself.
No. All server support plans has zero setup fee.