Cloud is more than just low-cost infrastructure and lightning fast applications. With the advent of robust technologies such as the Internet of Things(IoT) and M2M – an organization’s cloud adaptation must become more simple, flexible and manageable. Organizations must ensure that their applications easily integrate with the cloud environment. Do you have the resources, expertise and budget for such a transformation?
Managed Cloud And NOC Integration
A managed public cloud provider must pay careful attention to security in the cloud, isolation and processes while offering significant cost savings. Deploying a public cloud gives your business a huge advantage on high availability and manage ability. However, your infrastructure must still be monitored and managed. In a managed cloud services set up, MSPs provide customers with backup, monitoring, troubleshooting and managing endpoints such as desktops,servers,routers and switches. However,monitoring and managing these end points along with other services amounts to only half of the job.
24/7/365 Monitoring & Response
Fully monitor servers, system resources, public cloud computing-speciﬁc metrics, and common applications such as web servers and databases
Maintain detailed processes and centralized logs for quick troubleshooting
Provide special monitoring for cloud resources such as database services, load balancing, and data warehousing
Adhere to response time for critical events, with regular updates until resolution
Complete Tier 3 Support and Predeﬁned events as per client requirement
Helpdesk Support through ticketing system and dedicated phone line
Proactive server updates and maintenance periodically
Deliver actionable information to provide visibility on network performance management
Handle user-requested maintenance tasks
Automated server backup and other routine backup tasks for disaster recovery
Monitor application performance
Provide access to knowledge centers with documentation.