ServerAdminz offers outsourced server management services to Data centers, ISPs, and hosting companies all over the world at an affordable price. We will continuously monitor your server activities and guarantees to keep your server up and running 24/7 without any issues. By choosing us as your server management partner, you can rest assured that your servers are handled by trusted and highly experienced professionals. Our experts will work every minute of the day and make sure that your server is operating at maximum efficiency. We are available round-the-clock to assist you.
The following services are monitored : Root Partition, Total Processes, Server Load, CSF, Free Space, MYSQL, Mail Queue, ServerTime, HTTP, Zombie Processes, Clam, FTP, IMAP, SSH, SSMTP, PING, Swap Usage.
What is the difference between Server Audit and Server Hardening?Export User2016-05-12T08:11:33+00:00
In Server Audit, we will perform Enterprise Server Hardening and provide you a detailed Audit report about your server. The report include present condition of your server, the steps that we have done and the changes that we have made to tweak and secure your server.
What do you mean by L1, L2 and L3 technicians?Export User2021-06-09T12:39:42+00:00
We monitor your server’s various services like apache, DNS, mail, ftp, pop3, server load and free disk space 24/7 using Opensource monitoring tools. Since we are “proactively” monitoring the resources and working tirelessly to make sure that services stay online 24/7, you might notice that our technicians have already been taken care of any issue even before you start checking about an alert.
What do you mean by Resolution Time?Export User2021-02-08T09:48:28+00:00
Resolution Time is the total time taken to resolve a ticket, starting from the time it was opened. In most cases, our technicians are able to maintain a resolution time of 6 hours. However some cases will require more time than usual, like migration, data restoration, malware scan etc.
What do you mean by Response Time?Export User2021-06-09T12:41:07+00:00
Response time is the maximum amount of time taken for a technician to reply to a ticket tagged ‘New’ / ‘Customer Reply’. We offer a guaranteed response time of 15 to 30 minutes depending on the support plans.
Would you provide Phone Support?Export User2016-05-12T07:59:53+00:00
With ServerAdminz, you can authorize us to have a senior technician call your customer on your behalf for resolution of their high priority or complex issues. Speaking from our experience, most tickets that go wayward and result in bad review from your client on Internet Forums can be avoided very easily with a direct conversation and proper analysis of the issue they are stuck with.