ServerAdminz – Humble, Friendly, Responsive and Knowledgeable!
Hi fellow friends,
This thread will describe a bit of my past experience with other companies in order to contrast and to credit ServerAdminz for being a superb server management company. Like anyone else would say, I regret why didn’t I try them out much earlier and saved all the hassles I’ve been through with other companies.
While I have a personal server with WiredTree, I also have a server somewhere else which is meant for small web hosting business. I’ve spent more than half a year to finally settle down with ServerAdminz, the superb server management company I called, that suits my expectations and deliver what they promised. They deserved a detailed review of mine.
I have somewhat high expectations towards the server management company that I will work with, I can be very fussy at times to ensure everything is as perfect as possible. The three most important features that I would like from a server management company are: determination (in searching a solution for a problem), friendly and won’t go MIA (missing in action) because when you go MIA that probably means you’re irresponsible. To me, friendly always come together with polite, but polite doesn’t mean it’s always friendly, I apologise if this theory of mine is weird for any of you.
I’ve worked with 4 companies in the past few months. 2 were Indian companies and 2 were American companies. Now the 5th and the final one that I would stay with, I believe is ServerAdminz. I don’t really wanna differentiate the colours. But, among the 4 companies, Proaxxs was the one company that made me wanna say, “All Americans” company doesn’t mean it’s always the best (and worst of all, I used to think that! How ashamed! But real experiences proved to me, that’s not always the case). If you use the term “all Americans”, then I think you should be sure to make Americans proud about it, not use for the sake of it. Long story short, people at Proaxxs are stubborn, irresponsible, unfriendly and arrogant, not to mention they are a bunch of people who protect each other a lot without admitting their faults. I’m sure not all of them are the same, but I do believe in “magnetic field” meaning a ****** CEO/manager will attract ****** staff.
Other than WiredTree’s staffs, I don’t think any other “American” companies can be as polite and as friendly as WiredTree’s staffs do. I can say the support quality at ServerAdminz is very near to WiredTree’s, at least for me. ServerAdminz’s CEO Anees is a friendly guy and his replies are very personal yet professional, polite and friendly. The team won’t get tired of giving you a smiley from time to time (be it canned responses or manually typed). Hey, I know a smiley doesn’t mean anything, but at least it improves the communication and not making the atmosphere tense! Their initial reply is always within 20 minutes as promised, resolution time is also reasonable. Although I can say not all staff members are as competent, some of them do provide me with recommendations/advice without having to ask. In the past, I always prefer to wait for a same staff member to fix my issue because when many staff members reply, they would actually mess up and create confusion among themselves and I need to repeat my request/problem which is very frustrating. But with ServerAdminz, you don’t have to worry about it! They work like a real team, so far they didn’t create confusion among themselves and I won’t have to repeat myself, I hope this can be a continuous practice. I used to wait for replies and resolutions for hours (or even a day) when I was with other server management companies, now I’ve settled quite a number of issues/requests in just the first few days I signed up with them 2 weeks ago (that was also during the period that they were hardening and auditing). I feel like I’m in the same timezone as theirs, really. They are responsible, when they say they will update you with the progress (specifically more time consuming tasks like hardening and auditing), they really do, unlike some companies they will just went missing until you ask for updates.
If you want a good server management company, I can vouch for ServerAdminz! Remember that “all Americans” or “American based” doesn’t mean it’s always the best. With the quality of ServerAdminz, outsourcing your support is also no longer a problem. I can honestly say I’m very much willing to even let my clients know that I’m outsourcing my support using ServerAdminz, because they really make me proud of it. I think mainly because I have the confidence to let them handle my clients.
To ServerAdminz: Apart from the above compliments, I do believe there are still room for improvements, as stated below:
Staff sometimes didn’t reply to all questions. Once in a while, they missed 1 or 2 questions in between. I think I can easily “fix” this by numbering my queries so that they won’t miss it. But I do think this can be improved at your end.
Although support staffs often come back with the reply “we have fixed the issue” in a very reasonable timeframe, I personally think staff should explain briefly what actually went wrong when they successfully fixed something, so that we can at least know what was the cause of the issue.
Thank you very much to the friendly team. Now I can sleep well at night without having to subscribe to a “Sleep Well” plan.
P/S. My client status with ServerAdminz has been verified by moderators via helpdesk.