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24/7 Hosting Support

Get Reliable webhosting services and server management services

We offer 24/7 consistent outsourced web hosting support for hosting providers, data centers and ISP’s across the globe. Our outsourced web hosting support includes proactive
management, comprehensive monitoring, audit reporting, OS patch monitoring, alerting and installation services

Serveradminz Web Hosting Support Plans and Features

Dedicated Team

Starting From
$899
monthly / tech
  • Support
  • 24/7 Team Coverage
    Helpdesk Support
    Server Monitoring
    Unlimited Tickets
    Unlimited Number Of Domains Per Server
    Unlimited Number Of Servers
    Average Response Time - 10 Min
    Average Resolution Time - 3 Hours*
    Complete Infrastructure management
    White Label Support
    Certified Engineers
    Sales Support
    Billing Support
    Free Setup
  • Technical
  • Server Administration
    Data Center Escalation
    Control Panel Administration
  • Enterprise Features
  • Exclusive NOC Team
    Exclusive SLA Team
    Exclusive QA Team
  • Privilege Club Features
  • Dedicated Phone Line
    Dedicated Skype Room
    Expect An Expert Call
    Chat Support
    Phone Support

Semi-Dedicated Team

Starting From
$ 599
monthly / tech
  • Support
  • 24/7 Team Coverage
    Helpdesk Support
    Server Monitoring
    Unlimited Tickets
    Unlimited Number Of Domains Per Server
    Unlimited Number Of Servers
    Average Response Time - 15 Min
    Average Resolution Time - 4 Hours*
    Complete Infrastructure management
    White Label Support
    Certified Engineers
    Sales Support
    Billing Support
    Free Setup
  • Technical
  • Server Administration
    Data Center Escalation
    Control Panel Administration
  • Enterprise Features
  • Exclusive NOC Team
    Exclusive SLA Team
    Exclusive QA Team
  • Privilege Club Features
  • Dedicated Phone Line
    Dedicated Skype Room
    Expect An Expert Call
    Chat Support

Shared Team

Starting From
$ 399
monthly / tech
  • Support
  • 24/7 Team Coverage
    Helpdesk Support
    Server Monitoring
    Unlimited Tickets
    Unlimited Number Of Domains Per Server
    Unlimited Number Of Servers
    Average Response Time - 30 Min
    Average Resolution Time - 8 Hours
    Complete Infrastructure management
    White Label Support
    Certified Engineers
    Sales Support
    Billing Support
    Free Setup
  • Technical
  • Server Administration
    Data Center Escalation
    Control Panel Administration
  • Enterprise Features
  • Exclusive NOC Team
    Exclusive SLA Team
    Exclusive QA Team
  • Privilege Club Features
  • Dedicated Phone Line
    Dedicated Skype Room
    Expect An Expert Call


Why Choose ServerAdminz Support Services?

Certifications

Certifications are a recognition for the efforts we put in to offer the best quality services by adopting industry best practices and measures.

Frequently Asked Questions

We believe our partners and ventures are key to the future success!

All most all flavours of Linux/Unix and Windows are supported by us.

You can escalate your issues by opening ticket at Escalation Department or by sending an email to escalations@serveradminz.com

You can submit your concerns and complaints by opening ticket at Quality Assurance Department or by sending email to qa@serveradminz.com

 

We support almost all control panels like cPanel, Plesk, DirectAdmin, Helm, WebMin, Kloxo, InterWorx and SolusVM with Xen and OpenVZ virtualization.

The following services are monitored : Root Partition, Total Processes, Server Load, CSF, Free Space, MYSQL, Mail Queue, ServerTime, HTTP, Zombie Processes, Clam, FTP, IMAP, SSH, SSMTP, PING, Swap Usage.

In Server Audit, we will perform Enterprise Server Hardening and provide you a detailed Audit report about your server. The report include present condition of your server, the steps that we have done and the changes that we have made to tweak and secure your server.

The difference is basically in experience and skill set. L1 technicians have 0-1 years of experience, while L2 technicians have 2-4 years of experience. L3 technicians have 5+ years of experience.

We monitor your server’s various services like apache, DNS, mail, ftp, pop3, server load and free disk space 24/7 using Opensource monitoring tools. Since we are “proactively” monitoring the resources and working tirelessly to make sure that services stay online 24/7, you might notice that our technicians have already been taken care of any issue even before you start checking about an alert.

Resolution Time is the total time taken to resolve a ticket, starting from the time it was opened. In most cases, our technicians are able to maintain a resolution time of 6 hours. However some cases will require more time than usual, like migration, data restoration, malware scan etc.

Response time is the maximum amount of time taken for a technician to reply to a ticket tagged ‘New’ / ‘Customer Reply’. We offer a guaranteed response time of 15 to 30 minutes depending on the support plans.

Yes. We provide free phone support with dedicated support plans. You can also purchase Phone Packs from the url https://www.serveradminz.com/phone-support/

With ServerAdminz, you can authorize us to have a senior technician call your customer on your behalf for resolution of their high priority or complex issues. Speaking from our experience, most tickets that go wayward and result in bad review from your client on Internet Forums can be avoided very easily with a direct conversation and proper analysis of the issue they are stuck with.