If any ticket exceeds Service Provider SLA, a prorated refund upon request will be given and determined based on the amount of tickets customer submitted within the last 30 days. Requests for a SLA refund must be reported within 30 days of the date that the SLA was exceeded by opening a Feedback ticket. Under no circumstances can the refund exceed the amount paid for the service.
For example, If the customer opens 100 tickets a month and the monthly service fee is USD 1756, then the price of one ticket is estimated as USD 1756/100 = USD 17.56. So if SLA violation is reported for 10 tickets, ServerAdminz will refund an amount of USD 175.60
Refunds of any kind for any reason may take up to 10 days from the time the refund is requested or offered for processing.
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About the Author: Anees T
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