What is your cancellation procedure?

Cancellation has to be made by emailing sales for authorization purpose and not by informing it on live chat or skype. Although no notice is required, and there is no cancellation fee, you reserve the right to cancel the service for any reason with prior notice of 30 days.

How the refund is calculated on SLA violation?

If any ticket exceeds Service Provider SLA, a prorated refund upon request will be given and determined based on the amount of tickets customer submitted within the last 30 days. Requests for a SLA refund must be reported within 30 days of the date that the SLA was exceeded by opening a Feedback ticket. Under