What languages do you support?
Our first language is English but we support almost all languages using translator.
How can you offer Semi Dedicated and Shared Team for lower price?
In Semi Dedicated Plan, our support staffs are shared between two to three customers which help you to gain higher efficiency with lower cost. You will get to work with the same team of techs every day, with guaranteed response times, and level 3 support. In Shared Plan our support staffs will be working for
What is your cancellation procedure?
Cancellation has to be made by emailing sales for authorization purpose and not by informing it on live chat or skype. Although no notice is required, and there is no cancellation fee, you reserve the right to cancel the service for any reason with prior notice of 30 days.
Would you provide 100% refund if I’m not satisfied with your service?
ServerAdminz offers a satisfaction guarantee on our server management and monitoring services. If you are not completely satisfied with our services within the first 5 technical support requests or first 7 days of using our service (whichever comes first) from the date of your signup, you will be given a 100% refund of the amount
How the refund is calculated on SLA violation?
If any ticket exceeds Service Provider SLA, a prorated refund upon request will be given and determined based on the amount of tickets customer submitted within the last 30 days. Requests for a SLA refund must be reported within 30 days of the date that the SLA was exceeded by opening a Feedback ticket. Under
Is ServerAdminz, UK or Indian Company?
ServerAdminz Limited is incorporated in United Kingdom. Our parent company, HashRoot Technologies (P) Limited is registered in India and United Kingdom. We have registered office in Surrey, UK and sales office in Shoreditch, London. Our staffs are working from our Project Office which is based in Kochi, India.
What is the relationship between ServerAdminz and HashRoot?
ServerAdminz is the flagship brand of HashRoot Technologies (P) Ltd.
How long you guys are in Server Management Industry?
We have been in Server management industry since 2007
How many employees do you have?
As of May 2016, we have 124 full time employees.
What is the basic qualification of your employees?
Our employees are graduates in computer science or IT related fields. In addition to graduation many hold professional certifications like RHCE, RHCSA, CEH, AWSCSA, AWSCDE, MCSE, MCITP, CCNP, CCVP etc